Refund Policy

This Refund Policy applies to subscriptions and AI question packs bought from Medflow Learning, operated by Medflow Learning Ltd, a company registered in England and Wales (Company No. 17512158), whose registered office is at 1 Ashley Drive, Brierley, Barnsley, England, S72 9FJ.

Try before you pay

Every new account gets a 3-day free trial with full access to the question bank, AI retry and textbook. You are not charged during the trial and can cancel any time before it ends at no cost. Because of this, payments are not refundable simply because you have changed your mind.

When we will refund

• Technical faults — if a fault on our side stops you using Medflow and we cannot fix it within a reasonable time.
• Duplicate or accidental charges — if you were charged twice or for a plan you did not choose.
• Unused renewals — if a renewal charge catches you by surprise and you contact us within 48 hours of it, provided you have not answered any questions since the renewal.

AI question packs are refundable only for faults or duplicate charges, and only if unused.

How to request a refund

Email support@medflowlearning.com from your account email with the date of the charge. Approved refunds are returned to your original payment method, usually within 5–10 business days.

Cancelling

Subscriptions renew automatically. You can cancel at any time from Manage billing in your account. Cancelling stops future charges, and your access continues until the end of the period you have paid for.

Your statutory rights

Medflow is digital content supplied immediately. When you start a paid subscription you agree that access begins straight away and that your 14-day cancellation right ends once it does, as allowed under the UK Consumer Contracts Regulations 2013. Nothing in this policy affects your rights if the service is faulty or not as described.